Branch Client Experience Specialist

PNC Financial Services Group, Inc.; Colorado; On-site; USD 31,000 - 62,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid holidays & leave

Job summary

PNC is seeking a Client Experience Associate in Littleton, CO to deliver a differentiated banking experience across branches, improve customer financial wellbeing and build loyalty. You will engage customers, educate them on options, and refer opportunities to branch staff to meet needs.

No degree is required and typical experience is less than one year. The role emphasizes in-office collaboration, strong customer service, and active participation in the branch sales process to support overall

Qualifications

• No university/college degree required; related experience or product knowledge may be considered.
• Typically <1 year of related experience; practical skills and on-the-job learning preferred.
• Strong customer service orientation and ability to engage customers in-store.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes diverse customer interactions and educates on banking options.
• Identifies opportunities and makes referrals to branch staff.
• Supports lobby engagement and technology-driven transactions.
• Maintains accurate operations and supports sales processes.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Littleton, CO to deliver a differentiated banking experience across branches, improve customer financial wellbeing and build loyalty. You will engage customers, educate them on options, and refer opportunities to branch staff to meet needs.

No degree is required and typical experience is less than one year. The role emphasizes in-office collaboration, strong customer service, and active participation in the branch sales process to support overall