Branch Banking Supervisor & Customer Experience Lead

Apple Bank for Savings; New York (NY); In loco; USD 38.000 - 53.000; Tempo pieno

Descrizione del lavoro

Apple Bank for Savings in Brooklyn, NY (Crown Heights) seeks a Universal Banker (UB) Supervisor to serve as a single point of contact for clients, leading service delivery and branch operations. The role combines supervision, teller and CSR duties to enhance customer experience and branch sales support.

The UB Supervisor may approve or override transactions, open accounts, and train staff while ensuring compliance with CIP and BSA requirements. Visa sponsorship not available.

Competenze

• High School Diploma or GED required.
• At least 3 years of retail banking experience in Teller/Customer Service.
• 1–2 years of bank supervisory experience in teller/unit platform.
• Cross-training in other branch functions encouraged.
• Excellent communication and interpersonal skills.

Mansioni

• Provide exceptional customer service and resolve issues promptly.
• Lead branch operations in absence of management.
• Approve or override transactions with due diligence to minimize risk.
• Mentor and train tellers and CSRs.
• Identify opportunities to acquire new banking relationships.

Conoscenze

Customer service

Communication

Leadership

Problem solving

Interpersonal skills

Organizational skills

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Apple Bank for Savings in Brooklyn, NY (Crown Heights) seeks a Universal Banker (UB) Supervisor to serve as a single point of contact for clients, leading service delivery and branch operations. The role combines supervision, teller and CSR duties to enhance customer experience and branch sales support.

The UB Supervisor may approve or override transactions, open accounts, and train staff while ensuring compliance with CIP and BSA requirements. Visa sponsorship not available.