Banking Supervisor & Customer Experience Lead

Apple Bank; New York (NY); In loco; USD 38.000 - 53.000; Tempo pieno

Descrizione del lavoro

Apple Bank in Brooklyn, NY seeks an Universal Banking Supervisor to lead daily branch operations, provide exceptional customer service, and support sales efforts. The role spans supervisor, teller and CSR duties with responsibility for training staff and handling complex transactions.

Qualified candidates have 3+ years in retail banking, 1–2 years in supervision, and solid knowledge of risk, compliance and product offerings.

Competenze

• High School Diploma or GED required.
• 3 years retail banking experience (Teller/CSR).
• 1-2 years supervisory experience in teller or platform.
• Knowledge of banking operations (risk, compliance, fraud, loss).
• Ability to develop and maintain knowledge of banking products and services.
• Excellent problem-solving and communication skills.

Mansioni

• Provide exceptional customer service by engaging clients in a friendly and professional manner.
• Oversee branch operations in absence of branch management.
• Approve or override financial transactions with due diligence.
• Assist with training and mentoring of tellers and CSRs.
• Open/close banking office and ensure branch area is orderly.

Conoscenze

Interpersonal skills

Communication skills

Problem solving

Leadership

Microsoft Office

Formazione

High School Diploma or GED

Descrizione del lavoro

Apple Bank in Brooklyn, NY seeks an Universal Banking Supervisor to lead daily branch operations, provide exceptional customer service, and support sales efforts. The role spans supervisor, teller and CSR duties with responsibility for training staff and handling complex transactions.

Qualified candidates have 3+ years in retail banking, 1–2 years in supervision, and solid knowledge of risk, compliance and product offerings.