Senior Universal Banker & Branch Leader

Apple Bank for Savings; New York (NY); On-site; USD 38,000 - 53,000; Full time

Job summary

Apple Bank for Savings is seeking a Universal Banker (UB) Supervisor at the New York (Penn Station) branch. This role combines supervision, teller, and customer service responsibilities to deliver high-quality service and drive branch results.

You will lead by example, train staff, approve transactions, and identify opportunities to deepen client relationships while ensuring compliance with CIP and BSA requirements.

Qualifications

• High School Diploma or GED required.
• 3+ years retail banking experience (Teller/CSR).
• 1-2 years supervisory experience in teller or platform; cross trained preferred.
• General understanding of banking operations (Risk, Compliance, Fraud, Loss).
• Experience in fostering and developing strong customer relationships.
• Willingness to cross-train in other branch functions.
• Weekend work and extended hours or relocation to nearby branches may be required.
• Occasional travel for mandatory training.

Responsibilities

• Provide exceptional customer service in a friendly, professional manner and resolve service issues.
• Oversee branch in absence of management and ensure smooth operations.
• Approve or override financial transactions with due diligence and risk awareness.
• Train and mentor tellers, CSRs, and UB staff to maintain service standards.
• Support branch sales by engaging with customers and referring products/services.
• Open/close and oversee the banking office under guidelines and controls.
• Identify opportunities to acquire new banking relationships and refer to licensed representatives.
• Ensure CIP and BSA compliance in new accounts and ongoing processes.
• Maintain accurate records and timely follow-up on issues.
• Adhere to regulatory, security, and audit policies.

Skills

Customer service

Supervisory experience

Banking operations

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Apple Bank for Savings is seeking a Universal Banker (UB) Supervisor at the New York (Penn Station) branch. This role combines supervision, teller, and customer service responsibilities to deliver high-quality service and drive branch results.

You will lead by example, train staff, approve transactions, and identify opportunities to deepen client relationships while ensuring compliance with CIP and BSA requirements.