Branch Banking Supervisor & Customer Experience Leader

Apple Bank; Oceanside (CA); Presencial; USD 38.000 - 53.000; Jornada completa

Descripción de la vacante

Apple Bank in Brooklyn, NY (Crown Heights) is seeking an experienced Banking Associate to deliver exceptional customer service, explain products, and support branch operations.

The role includes supervising in the absence of management, handling transactions with due diligence, training staff, and growing banking relationships. The position requires 3+ years in retail banking, strong communication, and weekend availability; visa sponsorship is not available.

Formación

• Banking experience with customer service focus and compliance awareness.
• 3 years retail banking experience; 1-2 years supervisory experience.
• Knowledge of banking products and services.
• Excellent interpersonal and communication skills; strong written and verbal.
• Weekend hours and travel to neighboring branches may be required.
• Visa sponsorship not available.

Responsabilidades

• Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues timely.
• Explain features of Apple Bank products, accounts, and services to current and prospective clients.
• Oversee branch in absence of branch management.
• Approve or override financial transactions with due diligence to minimize risk and loss.
• Train and mentor tellers, customer service representatives, and universal bankers; ensure compliance with CIP and BSA.
• Provide guidance to staff for handling difficult problems and ensure favorable outcomes for the Bank and customers.
• Open/close and oversee the banking office under guidelines.
• Identify opportunities to acquire new banking relationships and refer to licensed representatives as needed.
• Assist with opening/closing vault, ATM, and maintain orderly customer area.
• Communicate disclosures and FDIC protections to customers at new account openings.
• Ensure accurate new account record keeping and timely follow-up.
• Adhere to regulatory/compliance/security policies and code of conduct.
• Perform additional duties as requested.

Conocimientos

Customer service

Communication

Problem solving

Organization

Phone skills

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Apple Bank in Brooklyn, NY (Crown Heights) is seeking an experienced Banking Associate to deliver exceptional customer service, explain products, and support branch operations.

The role includes supervising in the absence of management, handling transactions with due diligence, training staff, and growing banking relationships. The position requires 3+ years in retail banking, strong communication, and weekend availability; visa sponsorship is not available.