Branch Banking Supervisor & Customer Experience Lead

Apple Bank

Avenue (MD)

In loco

USD 38.000 - 53.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Apple Bank is seeking a Universal Banker (UB) Supervisor in New York, NY. This senior role combines supervision, teller and customer service responsibilities to provide top-tier client service and branch leadership.

The position supports sales and service efforts by acquiring new clients, offering suitable products and services, and guiding staff through account maintenance procedures while ensuring compliance and security.

Competenze

High School Diploma or GED required.
Must have at least 3 years retail banking experience in the combined experience of Teller/ Customer Service Representative.
1-2 years of bank supervisory experience in either the teller unit or platform required; fully cross trained preferred.
General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.
Prior experience in fostering and developing strong customer relationships.
Ability to develop, as well as maintain a detailed level of knowledge of banking products and services.
Display willingness to be cross trained in other branch functions.
Excellent problem-solving skills with the ability to provide solutions to customer issues.
Must present a confident, professional, and positive demeanor to customers.
Excellent interpersonal and communication (verbal + written) skills; must have excellent phone skills.
Strong organizational skills and detailed oriented.
Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint).
Display sound judgment and discretion when utilizing confidential information.
Weekend work and extended hours or filling in at neighboring branch locations may be required.
Mandatory training may require occasional travel.
Visa sponsorship not available.

Mansioni

Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues.
Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.
Oversee assigned branch in a leadership capacity in absence of branch management.
Approve or override financial transactions, utilizing due diligence and sound judgement to minimize risk and potential loss.
Assist with the training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers and ensure that the staff is adhering to customer service standards.
Provide customer facing staff with guidance in handling difficult or complex problems.
Assist with the resolution of issues and ensure a mutably favorable outcome to the Bank and our customers; elevate issues to the appropriate business partners within the organization for an appropriate resolution, when needed.
Open/close and oversee the banking office under established guidelines, when required.
Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with both customers, as well as prospects, to understand their needs and offer suitable products and services that add value; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
Communicate all disclosures, rules and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts.
Ensure accurate new account record keeping practices and perform timely follow-up as needed.
Adhere to regulatory, compliance, security, and audit policies/procedures, as well as our code of conduct and operational controls to ensure the safety and security of the client, as well as Bank assets.
Perform additional duties as requested.]