Branch Banking Supervisor & Universal Banker Lead

Apple Bank; New York (NY); On-site; USD 38,000 - 53,000; Full time

Job summary

Apple Bank seeks a Universal Banker (UB) Supervisor in New York, NY to serve as a single point of contact for customers, handling transactions, accounts, and service requests with professionalism.

This role combines supervisory duties, teller and customer service responsibilities, and opportunities to drive branch sales by identifying client needs and referring suitable products. Weekend hours and occasional travel may be required.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years retail banking experience.
• 1–2 years of bank supervisory experience in teller or platform roles.
• General understanding of banking operations (risk, compliance, fraud, loss).
• Excellent communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service by engaging clients in a friendly and professional manner.
• Conduct ethical, thorough communication of product features and benefits to clients.
• Oversee branch in the absence of branch management.
• Approve or override financial transactions with due diligence to minimize risk.
• Assist with training and mentoring of tellers and CSRs; ensure adherence to procedures.
• Identify opportunities to acquire new banking relationships and refer suitable products.

Skills

Customer service

Leadership

Communication

Problem solving

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Apple Bank seeks a Universal Banker (UB) Supervisor in New York, NY to serve as a single point of contact for customers, handling transactions, accounts, and service requests with professionalism.

This role combines supervisory duties, teller and customer service responsibilities, and opportunities to drive branch sales by identifying client needs and referring suitable products. Weekend hours and occasional travel may be required.