Bank Branch Supervisor & Customer Experience Leader

Apple Bank; New York (NY); Vor Ort; USD 38.000 - 53.000; Vollzeit

Zusammenfassung

Apple Bank in New York, NY seeks a Universal Banker (UB) Supervisor to act as a single point of contact for customers, leading branch operations in management's absence. This role blends supervisor, teller, and customer service duties with sales support and client referrals.

The UB Supervisor will train staff, ensure CIP/BSA compliance, handle account openings, and deliver exceptional service while managing risk and branch profitability.

Qualifikationen

• High School Diploma or GED required.
• 3 years of retail banking experience in Teller/Customer Service.
• 1–2 years of bank supervisory experience in the teller unit or platform.
• Strong knowledge of banking operations, risk, compliance and fraud basics.
• Excellent interpersonal and communication skills; ability to build relationships.
• Willingness to cross-train in other branch functions and work weekends.

Aufgaben

• Provide exceptional customer service and resolve issues promptly.
• Oversee branch operations and assist with training tellers and CSRs.
• Approve or override transactions with due diligence to minimize risk.
• Open/close branch and assist with vault/ATM operations as needed.
• Identify and refer potential new relationships to licensed representatives.
• Communicate disclosures and FDIC information to customers.
• Maintain accurate records and ensure compliance with policies.

Kenntnisse

Customer service

Communication skills

Problem solving

Leadership

Ausbildung

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

Jobbeschreibung

Apple Bank in New York, NY seeks a Universal Banker (UB) Supervisor to act as a single point of contact for customers, leading branch operations in management's absence. This role blends supervisor, teller, and customer service duties with sales support and client referrals.

The UB Supervisor will train staff, ensure CIP/BSA compliance, handle account openings, and deliver exceptional service while managing risk and branch profitability.