Branch Supervisor & Universal Banker Lead

Apple Bank; United States; Vor Ort; USD 38.000 - 53.000; Vollzeit

Zusammenfassung

Apple Bank in New York, NY is seeking a branch supervisor with a strong background in retail banking to lead a team, oversee daily operations and ensure excellent customer service. You will resolve issues, train staff, and protect assets while expanding banking relationships.

The role requires 3+ years in retail banking with 1–2 years of supervisory experience, and Office proficiency. Pennsylvania Station area location expects on-site work with occasional travel.

Qualifikationen

• High School Diploma or GED required.
• 3+ years of retail banking experience in Teller/Customer Service.
• 1–2 years of bank supervisory experience preferred; cross-trained.

Aufgaben

• Provide exceptional customer service and resolve service issues promptly.
• Communicate banking products and services clearly to customers.
• Oversee branch operations in absence of branch management.
• Approve or override transactions with due diligence to minimize risk.
• Train and mentor tellers and CSRs to uphold service standards.
• Assist in handling difficult customer problems and escalate when needed.
• Open/close banking office and maintain orderly customer area.
• Refer customers to licensed representatives for additional banking relationships.

Kenntnisse

Problem solving

Communication skills

Interpersonal skills

Organizational skills

MS Office

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Apple Bank in New York, NY is seeking a branch supervisor with a strong background in retail banking to lead a team, oversee daily operations and ensure excellent customer service. You will resolve issues, train staff, and protect assets while expanding banking relationships.

The role requires 3+ years in retail banking with 1–2 years of supervisory experience, and Office proficiency. Pennsylvania Station area location expects on-site work with occasional travel.