Senior Universal Banker & Branch Supervisor

Apple Bank for Savings; New York (NY); In loco; USD 38.000 - 53.000; Tempo pieno

Descrizione del lavoro

Apple Bank for Savings in New York, NY is seeking a Universal Banker (UB) Supervisor who will serve as a full-service, single point of contact for clients, handling monetary and account transactions and leading branch operations. The UB Supervisor acts in multiple roles, including Supervisor, CSR and Teller, to deliver enhanced customer service while supporting branch sales and service goals.

This role requires coordination with licensed representatives and potential branch management duties

Competenze

• High School Diploma or GED required.
• 3+ years retail banking experience (Teller/ CSR).
• 1-2 years bank supervisory experience in either the teller unit or platform; cross training preferred.
• General understanding of banking operations (Risk, Compliance, Fraud, Loss) preferred.
• Prior experience in fostering and developing strong customer relationships.
• Excellent interpersonal and communication skills (verbal + written).

Mansioni

• Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues timely.
• Conduct business ethically, communicating features of products, accounts, and services.
• Oversee assigned branch in leadership capacity in absence of branch management.
• Approve or override financial transactions with due diligence to minimize risk.
• Assist with training and mentoring of tellers, CSRs, and Universal Bankers; ensure procedures meet CIP and BSA requirements.
• Assist in the opening/closing of vault, safe, and ATM and keep customer area orderly.

Conoscenze

Customer service

Leadership

Communication

Problem solving

Formazione

High School Diploma or GED

Descrizione del lavoro

Apple Bank for Savings in New York, NY is seeking a Universal Banker (UB) Supervisor who will serve as a full-service, single point of contact for clients, handling monetary and account transactions and leading branch operations. The UB Supervisor acts in multiple roles, including Supervisor, CSR and Teller, to deliver enhanced customer service while supporting branch sales and service goals.

This role requires coordination with licensed representatives and potential branch management duties