Branch Banking Specialist - Customer Experience & Solutions

M&T Bank Corporation; West Haven (CT); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank is hiring a Universal Banker in West Haven, CT to deliver exceptional service at the branch through sales, service and digital engagement. You will handle teller tasks, support customer needs and guide clients to digital solutions.

The role focuses on educating customers about Consumer and Business Banking products, processing transactions accurately and contributing to a friendly, efficient branch environment. On-site work with opportunities for growth within the bank.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of retail sales or customer service experience.
• Strong verbal communication and interpersonal skills.
• Ability to work in a fast-paced retail banking environment.

Responsibilities

• Educate customers on Consumer and Business Banking solutions.
• Perform teller and servicing duties with accuracy.
• Promote digital banking capabilities.
• Assist with loan application review and servicing tasks.
• Maintain branch operations and customer records.

Skills

Customer service

Retail sales

Communication

Interpersonal skills

Time management

Prioritization

Problem solving

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank is hiring a Universal Banker in West Haven, CT to deliver exceptional service at the branch through sales, service and digital engagement. You will handle teller tasks, support customer needs and guide clients to digital solutions.

The role focuses on educating customers about Consumer and Business Banking products, processing transactions accurately and contributing to a friendly, efficient branch environment. On-site work with opportunities for growth within the bank.