Branch Banking Advisor - Teller & Digital Solutions

M&T Bank Corporation; West Haven (CT); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation is hiring at our West Haven, CT branch to deliver outstanding service as a teller. You will educate customers, open accounts, process transactions, and refer opportunities to the banking team while supporting digital channels.

The role emphasizes sales and customer satisfaction, with a focus on accurate logging, compliance, and a friendly, efficient person‑to‑person approach. Previous retail or customer service experience is valued, along with strong communication skills.

Qualifications

• Minimum 1 year proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Ability to interact with varying customers (consumer to small business).

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
• Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
• Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
• Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
• Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
• Assist and stay current with the Consumer and Business Banking AML, BSA and KYC processes and related activities.
• Identify and escalate cases of suspected fraud.
• Resolve and accurately log all customer complaints in the appropriate system.
• Review, approve and help resolve Consumer and Business Banking customer overdrafts.
• Accurately complete customer transactions.
• Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Skills

Verbal communication

Interpersonal skills

Retail sales

Customer service

Education

High school diploma or equivalent

Job description

M&T Bank Corporation is hiring at our West Haven, CT branch to deliver outstanding service as a teller. You will educate customers, open accounts, process transactions, and refer opportunities to the banking team while supporting digital channels.

The role emphasizes sales and customer satisfaction, with a focus on accurate logging, compliance, and a friendly, efficient person‑to‑person approach. Previous retail or customer service experience is valued, along with strong communication skills.