Banking Experience Specialist — Sales & Digital Solutions

M&T Bank Corporation; Branford (CT); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

M&T Bank Branford branch is seeking a Teller to provide exceptional customer service, process transactions, and promote banking products. You will greet customers, educate on accounts, and support daily branch operations.

The role emphasizes sales and service excellence, digital banking adoption, and adherence to policies while resolving problems and maintaining strong customer relationships in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to interact with consumer to small business customers.
• Ability to handle difficult conversations and stay organized.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Make recommendations based on customer needs.
• Engage customers to bank with us and promote digital capabilities.
• Explain criteria used to decision loan applications.
• Complete servicing-related responsibilities for Consumer and Business Banking relationships.
• Follow the Bank's sales process and provide customer-focused advice.
• Proactively reach out to retain and expand customer relationships.
• Adhere to compliance and risk controls and resolve customer issues.

Skills

Retail sales

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

M&T Bank Branford branch is seeking a Teller to provide exceptional customer service, process transactions, and promote banking products. You will greet customers, educate on accounts, and support daily branch operations.

The role emphasizes sales and service excellence, digital banking adoption, and adherence to policies while resolving problems and maintaining strong customer relationships in a fast-paced environment.