Branch Banking Manager & People Leader

Georgia's Own Credit Union; Alpharetta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Georgia’s Own Credit Union seeks an Universal Banker Manager to lead and develop Universal Banker I and II across branch clusters. The role emphasizes coaching, performance management, and ensuring service standards across locations.

The UBM travels regularly among branches to align staffing, onboarding, and customer experience with corporate goals and regulatory requirements. Strong leadership and financial product knowledge are essential.

Qualifications

• Bachelor's degree in Business, Finance, Management, or related field preferred; equivalent experience may be considered.
• Minimum of three to five years of experience in a retail banking or credit union environment.
• Minimum of two years of supervisory, team leadership, or employee coaching experience preferred.
• Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors.
• Working knowledge of deposit products, account opening procedures, consumer lending, referrals, branch operations, and regulatory requirements.
• Strong leadership, communication, conflict resolution, and problem-solving skills.
• Ability to influence and motivate employees across multiple branch locations.
• Strong organizational skills and ability to manage competing priorities.
• Proficiency in Microsoft Office and branch operating systems.
• Ability to travel regularly between assigned branch locations.

Responsibilities

• Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster.
• Establish clear performance expectations and maintain regular coaching and development discussions.
• Conduct one-on-one meetings, observations, performance reviews, development planning sessions, and recognition activities.
• Address performance concerns through coaching, counseling, and corrective action in accordance with Credit Union policies.
• Partner with the Area Service Manager to identify and develop high-potential employees and support succession planning efforts.
• Support onboarding, training, and integration of newly hired employees.
• Foster a culture of accountability, teamwork, service excellence, and continuous improvement.
• Ensure employees understand organizational priorities, expectations, and performance standards.

Skills

Leadership

Coaching

Communication

Staffing

Education

Bachelor's degree in Business/Finance/Management

Equivalent experience may be considered

Tools

Microsoft Office

Job description

Georgia’s Own Credit Union seeks an Universal Banker Manager to lead and develop Universal Banker I and II across branch clusters. The role emphasizes coaching, performance management, and ensuring service standards across locations.

The UBM travels regularly among branches to align staffing, onboarding, and customer experience with corporate goals and regulatory requirements. Strong leadership and financial product knowledge are essential.