Branch Banking Leader: Growth, Coaching & Community

Citizens; Concord (NH); On-site; USD 85,000 - 120,000; Full time

Job summary

Citizens in Concord, NH seeks a Branch Manager to lead local teams, drive sales growth, and deliver world-class customer experiences. You will oversee daily operations, set performance goals, and ensure alignment with digital banking strategies while fostering a culture of trust and collaboration across branches and community partners.

The ideal candidate has strong leadership, extensive branch banking experience, and a proven ability to coach staff toward excellent service and compliance.

Qualifications

• High School diploma or equivalent required.
• Leadership experience coaching and developing teams for sales excellence.
• 4 years sales management in Retail or Branch Banking.
• Proven record of meeting sales, deadlines, and branch goals.
• Drive an exceptional customer experience validated by surveys.
• Maintain partnerships with community and civic organizations.
• Must meet SAFE Act background check and obtain NMLS identifier.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Inspire and coach teams to achieve individual and collective targets.
• Communicate priorities to energize colleagues and drive results.
• Build a diverse talent pipeline and develop colleagues for growth.

Skills

Leadership experience

Sales management

Customer experience

Branch banking

Community partnerships

Compliance checks

Financial acumen

Education

Associate's degree preferred

Bachelor's degree preferred

Job description

Citizens in Concord, NH seeks a Branch Manager to lead local teams, drive sales growth, and deliver world-class customer experiences. You will oversee daily operations, set performance goals, and ensure alignment with digital banking strategies while fostering a culture of trust and collaboration across branches and community partners.

The ideal candidate has strong leadership, extensive branch banking experience, and a proven ability to coach staff toward excellent service and compliance.