Branch Banking Leader: Grow Sales and Customer Trust

Citizens; Rochester (NH); On-site; USD 85,000 - 120,000; Full time

Job summary

Citizens is seeking a Branch Manager to lead a team in delivering exceptional customer service and sales performance. You will drive branch growth, develop colleagues, and foster a customer-centric culture through innovative leadership and strong operational practices.

The role emphasizes coaching, collaboration with local communities, and the responsibility to meet branch goals while maintaining risk and compliance standards in a dynamic, digital-first banking environment.

Qualifications

• Leadership and coaching to drive sales excellence and top-tier customer service in a high-volume branch.
• Strong collaboration with community and civic organizations to expand reach and impact.

Responsibilities

• Lead branch performance, sales growth, and an outstanding colleague and customer experience.
• Direct all colleague and sales activities to ensure targets are met or exceeded.

Skills

Leadership

Coaching

Sales management

Customer service

Community partnerships

SAFE Act compliance

Education

High School diploma

Bachelor's degree preferred

Associate's degree preferred

Job description

Citizens is seeking a Branch Manager to lead a team in delivering exceptional customer service and sales performance. You will drive branch growth, develop colleagues, and foster a customer-centric culture through innovative leadership and strong operational practices.

The role emphasizes coaching, collaboration with local communities, and the responsibility to meet branch goals while maintaining risk and compliance standards in a dynamic, digital-first banking environment.