Regional Banking Leader—Grow Sales & Inspire Teams

Citizens; Westwood (MA); Sur place; USD 160 000 - 209 000; Plein temps

Résumé du poste

Citizens is seeking a Retail Regional Branch Manager to lead a multi-branch team and translate regional goals into branch actions. You will coach branch managers, drive sales Performance, and ensure a consistent branded customer experience across locations.

You will oversee P&L responsibilities and work with partners to grow deposits and customer relationships, while fostering a culture of accountability and high service standards. This role requires strategic leadership and community engagement.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• Demonstrated leadership experience with the ability to coach and develop leaders, drive sales performance, deliver an exceptional customer experience, and maintain operational integrity in a high-volume retail environment.
• Proven success managing sales goals, business objectives, deadlines, and profitability within a P&L environment.
• Ability to build strong internal and external relationships, including partnerships with community and civic organizations, to support client acquisition, deposit growth, and deeper household relationships.
• Strong focus on customer experience, supported by customer satisfaction results and consistent service execution.
• Ability to meet all SAFE Act requirements, including applicable background checks and obtaining/maintaining an NMLS unique identifier.

Responsabilités

• Build and develop a high performing team by coaching branch managers to become better coaches/leaders that consistently deliver an exceptional customer experience following prescribed processes.
• Grow the business and achieve scorecard metrics, and ensure operational integrity ( this is done through prescribed routines of in branch coaching sessions).
• Translate business and regional priorities to branch activities.
• Set clear expectations and hold colleagues accountable.
• Diagnose issues quickly, develop plans to drive results, and follow-up to ensure that issues are resolved.
• Proactively engage key partners following defined partnership routines to ensure strong partnerships, consistent collaboration, business growth, and customer satisfaction.
• Build and develop a high performing team by bringing in the right talent, coaching their performance, and developing them for long term success.
• Engage and inspire others to deliver on customer commitments and Provide a consistent branded customer experience.
• As P&L responsibilities are assumed by the Retail RM, growing a profitable business and managing the P&L will be an increasing performance expectation.
• As span of control widens, RMs need to adapt their remote management capabilities.

Connaissances

Leadership

Coaching

Sales performance

Customer experience

P&L management

Relationship building

Formation

Bachelor’s degree or equivalent

Description du poste

Citizens is seeking a Retail Regional Branch Manager to lead a multi-branch team and translate regional goals into branch actions. You will coach branch managers, drive sales Performance, and ensure a consistent branded customer experience across locations.

You will oversee P&L responsibilities and work with partners to grow deposits and customer relationships, while fostering a culture of accountability and high service standards. This role requires strategic leadership and community engagement.