Branch Banking Advisor: Sales, Service & Digital

M&T Bank; Wilton (CT); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank is seeking a branch Teller to deliver exceptional customer service for Consumer and Business Banking clients in Wilton, CT. The role emphasizes educating customers, promoting digital channels, handling daily transactions, and meeting sales goals while adhering to risk controls.

The position requires at least a high school diploma and strong communication skills, with prior retail, call center, or customer service experience preferred.

Qualifications

• High school diploma or GED required; retail sales or customer service experience
• Strong verbal communication and interpersonal skills, with ability to handle difficult conversations
• Ability to engage customers, explain banking products, and identify opportunities
• Proficiency with internet and basic digital banking tools
• Bilingual ability may be preferred based on branch needs

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make product recommendations
• Engage customers to promote digital banking and banking solutions
• Explain loan decision criteria at a high level
• Complete servicing tasks for Consumer and Business Banking relationships
• Follow sales process and provide customer-focused guidance
• Proactively contact customers to retain and expand relationships
• Log customer interactions and resolve complaints in the system
• Adhere to compliance and risk controls and promote M&T Bank brand integrity

Skills

Retail sales

Customer service

Verbal communication

Interpersonal skills

Bilingual (optional)

Education

High school diploma or GED

Tools

Internet literacy

Job description

M&T Bank is seeking a branch Teller to deliver exceptional customer service for Consumer and Business Banking clients in Wilton, CT. The role emphasizes educating customers, promoting digital channels, handling daily transactions, and meeting sales goals while adhering to risk controls.

The position requires at least a high school diploma and strong communication skills, with prior retail, call center, or customer service experience preferred.