Banking Concierge: Sales, Service & Digital Banking

M&T Bank Corporation

Wilton (CT)

On-site

USD 31,000 - 52,000

Full time

14 days+

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Job summary

M&T Bank Corporation is seeking a Teller in Wilton, CT to provide exceptional branch service, handle transactions, and support customer needs with a friendly, efficient approach. The role emphasizes educating customers on banking options and guiding them to digital tools.

The position requires a high school diploma and strong communication skills, with prior retail or banking experience preferred. A customer-centric mindset and accuracy in handling transactions are essential as you contribute to

Qualifications

High school diploma or equivalent.
Minimum 1 year proven retail sales, call center, customer service, or telesales experience.

Responsibilities

Educate customers and explain features of Consumer and Business Banking solutions.
Make recommendations based on customer needs.
Engage customers and promote digital capabilities in interactions.
Explain high level criteria used to decision loan applications.
Complete servicing-related responsibilities for customer relationships and identify cross-sell opportunities.
Follow the Bank’s sales process and provide customer-focused advice.
Proactively reach out to customers to support retention and expansion of relationships.
Adhere to customer service standards and deliver a differentiated experience.