Branch Banker: Personal Banking & Client Experience

Fairygodboss; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, attentive service and leverage modern banking tools to support clients. You will greet clients, assist with accounts, and guide them through Chase Mobile App, Chase.com, and ATMs to meet daily banking needs.

You will build trusted relationships, educate clients on products, and collaborate with branch teams to help clients achieve their financial goals while ensuring compliance and smooth operations.

Qualifications

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively learn products, services, and procedures.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with attentive service.
• Exceed client expectations by servicing accounts and opening new ones while following policies and regulations.
• Educate clients on day-to-day banking and self-service options like mobile and online platforms.
• Build relationships by listening, asking questions, and sharing product knowledge with branch teammates.
• Perform branch operations including cash devices while adhering to bank policies.

Skills

Client relationship

Hospitality mindset

Communication

Problem solving

Team collaboration

Product knowledge

Job description

Chase is seeking an Associate Banker to deliver welcoming, attentive service and leverage modern banking tools to support clients. You will greet clients, assist with accounts, and guide them through Chase Mobile App, Chase.com, and ATMs to meet daily banking needs.

You will build trusted relationships, educate clients on products, and collaborate with branch teams to help clients achieve their financial goals while ensuring compliance and smooth operations.