Branch Banker Associate: Client Experience Champion

Fairygodboss; Milford (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality and financial guidance in a branch, leveraging Chase Mobile App and online tools to help clients meet their financial goals. You will greet clients, open accounts, educate on products, and build trusted relationships while following all policies.

This role emphasizes service excellence, teamwork, and using technology to enhance the client experience, with a focus on compliant, high-quality interactions.

Qualifications

• Client service experience or comparable experience.
• Ability to greet clients, educate on banking products, and handle transactions.
• Willingness to learn about technology solutions and digital tools.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Open new accounts and provide account servicing while following policies and regulations.
• Educate clients on day-to-day banking and self-service options via Chase Mobile App and ATMs.
• Build relationships through active listening and cross-team collaboration to meet client goals.
• Handle branch operations, including cash devices, while adhering to bank procedures.

Skills

Client service experience

Trusted relationships

Clear communication

Teamwork

Technology literacy

High school diploma or GED

Education

High school diploma or GED

Tools

Chase Mobile App

Job description

Chase is seeking an Associate Banker to deliver hospitality and financial guidance in a branch, leveraging Chase Mobile App and online tools to help clients meet their financial goals. You will greet clients, open accounts, educate on products, and build trusted relationships while following all policies.

This role emphasizes service excellence, teamwork, and using technology to enhance the client experience, with a focus on compliant, high-quality interactions.