Client Experience Banker

Fairygodboss; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality and financial guidance at the branch. You will greet clients, open accounts, and help with day-to-day transactions using Chase Mobile App and ATMs, while ensuring compliance and a high level of service.

You will build trusted client relationships, work with the team to meet goals, and contribute to a welcoming, inclusive banking experience for all customers.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations.
• Ability to engage clients and communicate clearly to understand needs.
• Ability to quickly and effectively resolve client issues with attention to detail.
• Ability to elevate the client experience through teamwork and care.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day‑to‑day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Communication

Relationship building

Team collaboration

Technology literacy

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitality and financial guidance at the branch. You will greet clients, open accounts, and help with day-to-day transactions using Chase Mobile App and ATMs, while ensuring compliance and a high level of service.

You will build trusted client relationships, work with the team to meet goals, and contribute to a welcoming, inclusive banking experience for all customers.