Client Experience Banker

Fairygodboss; Town of Florida (NY); On-site; USD 52,000 - 66,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, attentive service and help clients achieve their financial goals. You will greet clients, assist with accounts, and provide guidance on digital tools while collaborating with the branch team.

The role emphasizes building trusted relationships, understanding client needs, and maintaining compliance with banking policies, ensuring a high-quality client experience in a fast-paced environment.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and deliver attentive, friendly service.
• Ability to build trusted relationships with clients.
• Ability to quickly and effectively resolve client issues with attention to detail.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed client expectations by servicing accounts and opening new accounts while following policies.
• Educate clients on day-to-day banking and self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge.
• Handle branch operations and cash devices while adhering to policies and procedures.

Skills

Client service

Communication

Team collaboration

Problem solving

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver welcoming, attentive service and help clients achieve their financial goals. You will greet clients, assist with accounts, and provide guidance on digital tools while collaborating with the branch team.

The role emphasizes building trusted relationships, understanding client needs, and maintaining compliance with banking policies, ensuring a high-quality client experience in a fast-paced environment.