Box Office Ticketing & Guest Services (Flexible Hours)

Spectaclelive; Lowell (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lowell Memorial Auditorium is seeking a Ticketing Associate to serve guests at our venue’s box office, answer inquiries, process sales, and maintain accurate patron records. You will handle cash and card transactions, manage Will Call/logistics, and stay informed on event details, seating charts, and pricing for up-coming events.

Ideal candidates are flexible for daytime, evening, and weekend shifts in a fast-paced environment, with strong customer service and basic tech proficiency including

Qualifications

• Must have excellent customer service skills, communication skills, and problem-solving abilities.
• Must be proficient in Microsoft Office Suite.
• Ability to operate basic software and technology such as a tablet, credit card swipe, and Point of Sale.
• Flexibility to work daytime shifts 10am-2pm, nights, and weekends for events.
• Ability to handle cash and credit card transactions.
• Ability to work and adapt to a high-paced, high-volume environment.

Responsibilities

• Provide first-class customer service to all incoming phone calls, emails, or in-person activity at the box office windows.
• Be knowledgeable on pricing, seating charts, and basic event information for all upcoming events at our venues.
• Sell available ticket inventory and update patron accounts on our eTix ticket platform.
• Accurately handle cash or credit card transactions.
• Monitor and reconcile cash drawer at end of shift and maintain records of everyday transactions.
• Ensure compliance to all policies and procedures according to customer service principles and monitor all supplies for box offices.
• Prepare and administer Will Call, guests list, VIP passes, etc on an event day.
• Assist Ticketing Department with the reporting of available ticket inventory.
• Other duties as assigned by the Ticketing department.

Skills

Excellent customer service

Communication skills

Problem-solving abilities

Cash handling

High-paced environment

Tools

Microsoft Office Suite

Point of Sale (POS)

eTix ticket platform

Tablet usage

Job description

Lowell Memorial Auditorium is seeking a Ticketing Associate to serve guests at our venue’s box office, answer inquiries, process sales, and maintain accurate patron records. You will handle cash and card transactions, manage Will Call/logistics, and stay informed on event details, seating charts, and pricing for up-coming events.

Ideal candidates are flexible for daytime, evening, and weekend shifts in a fast-paced environment, with strong customer service and basic tech proficiency including