Ticketing Associate – Lowell Memorial Auditorium

Spectaclelive; Lowell (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lowell Memorial Auditorium is seeking a Ticketing Associate to serve guests at our venue’s box office, answer inquiries, process sales, and maintain accurate patron records. You will handle cash and card transactions, manage Will Call/logistics, and stay informed on event details, seating charts, and pricing for up-coming events.

Ideal candidates are flexible for daytime, evening, and weekend shifts in a fast-paced environment, with strong customer service and basic tech proficiency including

Qualifications

• Must have excellent customer service skills, communication skills, and problem-solving abilities.
• Must be proficient in Microsoft Office Suite.
• Ability to operate basic software and technology such as a tablet, credit card swipe, and Point of Sale.
• Flexibility to work daytime shifts 10am-2pm, nights, and weekends for events.
• Ability to handle cash and credit card transactions.
• Ability to work and adapt to a high-paced, high-volume environment.

Responsibilities

• Provide first-class customer service to all incoming phone calls, emails, or in-person activity at the box office windows.
• Be knowledgeable on pricing, seating charts, and basic event information for all upcoming events at our venues.
• Sell available ticket inventory and update patron accounts on our eTix ticket platform.
• Accurately handle cash or credit card transactions.
• Monitor and reconcile cash drawer at end of shift and maintain records of everyday transactions.
• Ensure compliance to all policies and procedures according to customer service principles and monitor all supplies for box offices.
• Prepare and administer Will Call, guests list, VIP passes, etc on an event day.
• Assist Ticketing Department with the reporting of available ticket inventory.
• Other duties as assigned by the Ticketing department.

Skills

Excellent customer service

Communication skills

Problem-solving abilities

Cash handling

High-paced environment

Tools

Microsoft Office Suite

Point of Sale (POS)

eTix ticket platform

Tablet usage

Job description

Ticketing Associate – Lowell Memorial Auditorium

Ticketing Associate

Ticketing Associates are often the first touchpoint for guests of our venues, making them a critical member of our guest relations team. Ticketing Associates answer emails, take phone calls, and handle in person conversations to help the public purchase tickets to events and resolve customer service issues.

Department: Ticketing

Report to: Patron Services Manager

Job Responsibilities

• Provide first-class customer service to all incoming phone calls, emails, or in-person activity at the box office windows.
• Be knowledgeable on pricing, seating charts, and basic event information for all upcoming events at our venues.
• Sell available ticket inventory and update patron accounts on our eTix ticket platform.
• Accurately handle cash or credit card transactions.
• Monitor and reconcile cash drawer at end of shift and maintain records of everyday transactions.
• Ensure compliance to all policies and procedures according to customer service principles and monitor all supplies for box offices.
• Prepare and administer Will Call, guests list, VIP passes, etc on an event day.
• Assist Ticketing Department with the reporting of available ticket inventory.
• Other duties as assigned by the Ticketing department.

Job Skills & Qualifications

• Must have excellent customer service skills, communication skills, and problem-solving abilities.
• Must be proficient in Microsoft Office Suite.
• Ability to operate basic software and technology such as a tablet, credit card swipe, and Point of Sale.
• Flexibility to work daytime shifts 10am-2pm, nights, and weekends for events.
• Ability to handle cash and credit card transactions.
• Ability to work and adapt to a high-paced, high-volume environment.