Box Office Associate (p/t)

Central Square Theater; Cambridge (MA); On-site; USD 22,730; Part time

Job summary

Central Square Theater is hiring a Box Office Associate (p/t) in Cambridge, MA. This role involves ticket sales, assisting patrons through phone and email, and administrative tasks such as sorting mail and filling out reports. Candidates should have customer service experience in an arts or entertainment environment, excellent communication and organizational skills, and the ability to handle cash. The position offers a flexible schedule of 15-20 hours per week, with $16.50/hour pay and some weekend hours required.

Qualifications

• Customer service experience in a box office, arts, or entertainment environment is preferred.
• Ability to communicate clearly and professionally via phone, email, and in person.
• Strong organizational skills and high attention to detail.

Responsibilities

• Assist in selling and booking tickets for patrons.
• Answer questions and troubleshoot issues for theater-goers.
• Collect and sort physical mail.

Skills

Customer service experience

Clear communication

Organizational skills

Flexibility

Cash handling

Technical proficiency

Ability to work independently

Job description

Job Title: Box Office Associate (p/t)

Reports to: Ellie Watson, Guest Experience Manager

Pay Rate: $16.50/hour

Schedule: 15-20 hours a week, some weekend hours. Mondays are always off.

Central Square Theater is committed to diversity at all levels: on our stage, in our audience, on our staff, and within our leadership. We strongly encourage BIPOC and LGBTQ+ candidates to apply.

Duties and Responsibilities

• Assist in the selling and booking of tickets for our single ticket holders and season ticket holders using AudienceView – OvationTix.
• Assist in the timely answering of questions or troubleshooting problems for theater goers through our phone, voicemail, and email system (Nextiva and Groove respectively).
• Forward emails and voicemails to relevant staff members.
• Collect and sort physical mail, following necessary procedures for development and accounts payable.
• When working shows, fill out and submit box office reports.
• Ensure evening box office associates have any needed information relayed to them via notes in Groove, or email.
• Fill out and update guests’ accounts and contact information, maintaining relationships and merging of accounts.
• Assist with various box office related projects as they arise throughout the season.
• Examples include:
  • Calling unrenewed season ticket holders
  • Getting our guests their Circle of Friends cards and access
• Attend weekly Program Meetings and FOH meetings throughout the season.
• Other tasks as assigned.

Qualifications

• Customer service experience in patron-facing roles, preferably in a box office, arts, or entertainment environment.
• Ability to communicate clearly and professionally via phone, email, and in person.
• Strong organizational skills and high attention to detail, especially when executing transactions, updating patron data, or preparing reports.
• Ability to work a flexible schedule, including weekends.
• Experience handling/reconciling cash.
• Basic computer knowledge as well as technical proficiency.
• Ability to work independently and under pressure.
• A welcoming and respectful approach to engaging with a diverse range of patrons and colleagues.