Guest Service Representative

ASM Global-SMG; Long Beach (CA); On-site; USD 28,413 - 40,467; Part time

Job summary

ASM Global-SMG is hiring a Box Office Attendant in Long Beach, California. This role involves managing ticket sales, providing guests with information, and ensuring a welcoming environment during events. Applicants should have a high school diploma and strong customer service skills, with prior experience preferred.

The position requires flexibility to work various hours, including weekends and holidays. If you are committed to delivering excellent guest experiences, we encourage you to apply.

Qualifications

• Ability to work flexible hours, including weekends and holidays.
• Strong commitment to hospitality and guest satisfaction.
• One or more years of related experience preferred.

Responsibilities

• Open and close ticket windows as required.
• Accurately dispense tickets and handle cash transactions.
• Provide guests with directions and event information.
• Maintain a professional presence at the Guest Experience Booth.

Skills

Customer service skills

Interpersonal skills

Organizational abilities

Problem-solving abilities

Ability to count currency

Education

High school diploma or GED

Tools

Computerized ticketing systems

Point-of-sale systems

Job description

Position Overview

Box Office Attendant – Department: Box Office, Reports to: Box Office Manager. FLSA Status: Non-Exempt. Hourly Rate Range: $25.00 per hour.

Essential Duties and Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Box Office Responsibilities

• Opens and/or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate counts when selling hard tickets or accesses computer systems for counts of computer‑printed tickets.
• Completes daily ticket sales reports and maintains accurate balance sheets of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Supervisor or Manager for audit.
• Fills reservations for seats by telephone or mail and handles Will‑Call procedures according to established guidelines.
• Efficiently and courteously answers questions concerning prices, seating, event information and upcoming attractions.
• Demonstrates excellent customer service skills by responding promptly to guest needs and handling most box office questions independently.
• Files various records and reports and performs related clerical duties as assigned.

Information Booth Responsibilities

• Provides guests with directions, venue information, event schedules, parking information, and general assistance throughout the facility.
• Assists guests with accessibility inquiries and directs guests to appropriate accommodations or services.
• Supports guest relations by addressing concerns, resolving minor issues, and escalating matters when necessary.
• Maintains a professional, welcoming, and knowledgeable presence at the Guest Experience Information Booth.
• Assists with lost and found procedures, guest incident documentation, and communication with venue departments as needed.
• Distributes venue materials, maps, promotional items, and event‑related information.
• Promotes a safe, positive, and memorable guest experience while maintaining professionalism in high‑volume event environments.

Qualifications

Ability to work ticket windows and Guest Experience stations with minimal supervision.

• Ability to work flexible hours including days, evenings, weekends, holidays, and extended event hours as needed.
• Must maintain a professional attitude, appearance, and demeanor.
• Strong commitment to hospitality and guest satisfaction.

Education and/or Experience

• High school diploma or general education degree (GED) required.
• One (1) or more years of related experience and/or training preferred.
• Equivalent combination of education and experience may be considered.
• Box office, guest services, hospitality, or customer service background preferred.

Skills and Abilities

• Ability to count money and make change accurately.
• Ability to listen, follow instructions, and communicate effectively.
• Ability to input data into computerized ticketing systems and process transactions accurately.
• Strong communication and interpersonal skills.
• Ability to read and interpret written information.
• Strong organizational and problem‑solving abilities.
• Ability to work independently and collaboratively as part of a team.
• Excellent customer service skills and strong sense of public relations.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge. Experience with computerized ticketing systems and point‑of‑sale systems is preferred.

Physical Demands

While performing the duties of this job, the employee is regularly required to move throughout the facility, stand for extended periods during events, and communicate effectively with guests and team members. This position may require work inside or outside the facility depending on event needs. Employees are regularly required to use hands to handle and count currency and operate ticketing equipment. Specific vision abilities required include close vision.

The essential responsibilities of this position are described above and may be subject to change at any time due to reasonable accommodation or other operational needs.

Legends Global is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply.
VEVRAA Federal Contractor.