Box Office Attendant

Stambaugh Auditorium; Youngstown (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Stambaugh Auditorium seeks a Box Office Attendant to deliver exceptional customer service at the box office, handle ticket sales, and manage daily operations. The role supports other box office and guest services tasks and requires responsiveness to events and schedules.

The ideal candidate has strong cash handling experience, solid computer skills, and a genuine interest in the arts, with the ability to work independently and adapt to flexible hours around events.

Qualifications

• High school education with customer service experience preferred.
• Experience with or ability to learn computerized Box Office systems.
• Experience with cash handling and cash management.
• Proficient in Google Suite, Microsoft Office, desktop publishing, and Excel.
• Passion for the arts and enthusiasm for audience services.
• Ability to work independently with minimal supervision.
• Attention to detail and accuracy in daily tasks.
• Reliability and initiative in daily duties.
• Schedule flexibility for events and facility needs.
• Ability to handle confidential information with discretion.

Responsibilities

• Answer incoming box office calls and emails; assist walkup customers.
• Sell tickets and reconcile cash drawer; follow ticketing procedures.
• Prepare reports; file and organize box office documents; maintain mailing lists.
• Support Guest Services Manager, House Manager, and Events Manager as needed.
• Arrange flexible hours to accommodate events and facility needs.
• Perform general office duties as required.

Skills

Customer service

Cash handling

Computer skills

Attention to detail

Reliability

Flexibility

Independent work

Education

High school education

Tools

Google Suite

Microsoft Office

Excel

Desktop publishing

Job description

The Box Office Attendants are responsible for general box office customer service and daily box office operations.

Expectations

• Perform general box office responsibilities, including answering the incoming box office telephone line; checking box office voice mails; greeting and helping walkup customers, checking and responding to email; answering inquiries about ticket sales and event information; following up requests in a timely way; selling tickets; reconciling cash drawer and sales, following ticketing procedures and policies, and providing excellent customer care by being courteous and respectful at all times.
• Perform duties including typing, preparing reports, reporting box office sales information, filing box office documents appropriately; copying or faxing documents as necessary or as requested; preparing and sending emails or mail; set up and maintain updated box office mailing lists; maintaining folders and paperwork pertaining to the box office; assisting the Guest Services Manager, House Manager, and Events Manager as needed. Assisting with general office duties when needed.
• Arrange flexible hours when necessary to accommodate needs of the facility and events.
• Perform other duties as they arise or are requested

Required Knowledge, Skills And Abilities

• Experience with or ability to learn computerized Box Office systems.
• Experience with cash handling and cash management
• Commitment to excellent standards of customer care
• Outstanding customer service skills with an ability to work well with the public, responding in a courteous and cooperative way.
• Professionalism in interactions, language, personal presentation, work habits, and in performance of day to day tasks
• Proficient computer skills, including experience with Google Suite, Microsoft Office, desktop publishing, and Excel spreadsheets.
• An interest and enthusiasm for the arts.
• Ability to work independently and to carry out assignments with minimum supervision
• Attentive to detail; accurate
• Demonstrate reliability and initiative
• Flexibility in work schedule
• Ability to identify and maintain confidential information

Experience And Background Required

• High school education with successful customer service experience preferred.

Scheduling

• Monday through Friday regular set hours & evenings and weekends to cover event-related box office duties as needed.