Box Office Team Lead — Elevate Guest Experience

Grand Sierra Resort; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks a Box Office Supervisor to oversee the box office operations, coach staff, and ensure guests receive top service. You will monitor ticket purchase access, review event schedules, and help control labor costs while maintaining compliance with company standards.

The role requires leadership, familiarity with ticketing systems (Ticketmaster preferred), and the ability to manage schedules and guest inquiries with professionalism, including holidays and weekends.

Qualifications

• Minimum 2-3 years of box office operations experience.
• Prior Ticketmaster system knowledge preferred.
• Ability to supervise, coach and train staff.

Responsibilities

• Oversee the day-to-day operation of the box office.
• Interview, coach and counsel Box Office team members and monitor performance.
• Check/monitor all points of access to ticket purchases daily.
• Review schedules for events, holidays, or low business volume.
• Control labor and equipment costs; review payroll vs forecast.
• Respond to guest inquiries and train staff on guest service standards.
• Supervise at the box office before each show and cover for the Manager.
• Attend meetings to stay informed on rules, procedures and scheduling.

Skills

Team supervision

Audience management

Multi-tasking under pressure

Customer service

Microsoft Office

Communication skills

Problem solving

Independent judgment

Decision making

Flexibility

Education

High School diploma or GED

Tools

Ticketmaster

Job description

Grand Sierra Resort in Reno, NV seeks a Box Office Supervisor to oversee the box office operations, coach staff, and ensure guests receive top service. You will monitor ticket purchase access, review event schedules, and help control labor costs while maintaining compliance with company standards.

The role requires leadership, familiarity with ticketing systems (Ticketmaster preferred), and the ability to manage schedules and guest inquiries with professionalism, including holidays and weekends.