Box Office & Guest Experience Associate

Elevate Entertainment Group; Kyle (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Cast Member Perks

Employee discounts

Growth opportunities

Job summary

Elevate Entertainment Group seeks a friendly Box Office Attendant to greet guests, sell tickets, and provide information about shows and attractions in Austin.

You will handle cash and card transactions, operate the ticketing system, and help ensure a smooth, welcoming experience while balancing cash at shift end. This role supports a dynamic entertainment venue with diverse experiences.

Qualifications

• Must be able to handle cash and credit transactions.
• Provide accurate information about showtimes, prices, and seating options.
• Ability to work as part of a team and maintain a positive guest experience.

Responsibilities

• Sell tickets for events using the box office system and process cash/credit transactions.
• Greet guests, answer inquiries about shows and attractions, and assist with special needs.
• Manage will call window and distribute tickets efficiently.
• Inform guests about promotions, discounts, and offers and apply them as needed.
• Resolve guest concerns and escalate issues to management when necessary.
• Balance cash drawer at end of shift and maintain accurate records of transactions.
• Coordinate with ushers and concession staff to ensure a smooth experience.
• Keep the box-office area clean, organized, and up-to-date with marketing materials.
• Perform other related duties as assigned.

Skills

Cash handling

Guest service

Ticketing system

Teamwork

Communication

Education

High school diploma or equivalent

16+ age requirement

Tools

Ticketing software (POS)

Job description

Elevate Entertainment Group seeks a friendly Box Office Attendant to greet guests, sell tickets, and provide information about shows and attractions in Austin.

You will handle cash and card transactions, operate the ticketing system, and help ensure a smooth, welcoming experience while balancing cash at shift end. This role supports a dynamic entertainment venue with diverse experiences.