Box Office & Guest Experience Specialist

Elevate Entertainment Group; New Braunfels (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Cast Member Perks - discounts onMovies

Cast Member Perks - discounts on Food&

Job summary

Elevate Entertainment Group in Austin, TX is seeking a friendly Box Office Attendant to be the first point of contact for guests. You will sell tickets, answer questions about shows and pricing, and help guests with seating options while delivering outstanding service.

You will handle cash and card transactions, manage the will call window, and maintain an organized, inviting box office space. Prioritize guest satisfaction and teamwork in a fast-paced environment with growth opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 16 years of age.
• Availability to work during holidays, nights, and weekends.
• Some locations may require Food Handler and State Alcohol Certifications.

Responsibilities

• Sell tickets for events using the ticketing system; handle cash and card transactions.
• Provide a warm welcome; answer questions about showtimes, pricing, seating; assist with special needs.
• Effectively manage the will call window; organize and distribute tickets.
• Inform guests about promotions and discounts; apply promotions as needed.
• Address and resolve guest concerns; escalate to management when necessary.
• Maintain accurate records of transactions; balance cash drawer at end of shift.
• Work with ushers and concession staff to ensure a seamless guest experience.
• Maintain a presentable, clean box-office environment with up-to-date signage.
• Perform other related duties as necessary.

Skills

Hospitality mindset

Teamwork

Guest service

Calm under pressure

Education

High school diploma

Tools

Ticketing system

Job description

Elevate Entertainment Group in Austin, TX is seeking a friendly Box Office Attendant to be the first point of contact for guests. You will sell tickets, answer questions about shows and pricing, and help guests with seating options while delivering outstanding service.

You will handle cash and card transactions, manage the will call window, and maintain an organized, inviting box office space. Prioritize guest satisfaction and teamwork in a fast-paced environment with growth opportunities.