Manager Ticketing - United Heritage Hall

Aeg-Worldwide; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

AEG Presents in Austin is seeking a Manager Ticketing to oversee end-to-end ticketing for events. You will build shows in our ticketing system, manage holds and orders for artist management and labels, and prepare daily counts for teams.

You will collaborate with talent buyers, venues, and partners like Groupon to offer discount or group tickets. The role includes training new staff, developing box office strategies, and potentially setting up popup offices for seasonal shows.

Qualifications

• Bachelor's degree required; 4–6 years in entertainment industries.
• Experience in live music or entertainment venues preferred.
• Supervisory experience a plus.
• Familiar with box office operations and arena ticketing platforms.
• Proficient with ticketing systems such as AXS and Ticketmaster.

Responsibilities

• Build shows in ticketing software based on artist and venue data.
• Manage ticket holds and process orders for artist management and labels.
• Distribute daily ticket counts to agents and departments.
• Collaborate with Groupon, Living Social on discounts and group tickets.
• Train new ticketing staff in sales, runs, comps, and coordination.
• May create pop-up box offices for seasonal shows; coordinate with events teams.

Skills

Attention to detail

Multitasking

Communication skills

Organization

Education

BA/BS Degree (4-year)

Tools

AXS

Ticketmaster

Microsoft Word

Excel

Outlook

Adobe Pro

Job description

A Brief Overview

The Manager Ticketing is responsible for the end-to-end ticketing process for events, ensuring accurate event setup, inventory management, and sales reporting. Serving as a key partner to venue teams and artist management, this role develops ticketing programs and package offerings that support business objectives and enhance customer engagement. Through effective coordination, reporting, and system management, the Manager Ticketing helps drive operational excellence and event performance.

Job Summary

• Gather show information from artist and talent buyer to build shows in ticketing software. Develop scaling for each show/event based on demographic/market related to artist and venue location.
• Manage ticket holds for each event/show. Process ticket orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
• Work in conjunction with Talent Buyer, venue, artist and companies like Groupon and Living Social to provide discount or group rate tickets.
• Responsible for the training of new ticketing staff on ticket sales, run will call, guest and artist comps, and coordination with tour and venue.
• May be responsible for the creation of pop up box offices at seasonal shows and collaboration with special events groups on event ticketing.
• Other duties as assigned.

Required Qualifications

• BA/BS Degree (4-year)
• 4-6 years
  • Of related work experience including experience in the entertainment industry
  • Must have experience working in the music industry, specifically live entertainment
  • Previous supervisory experience
  • Experience in developing start-up box offices, strategies, and arena ticketing, preferred
  • Box Office Experience is a plus
• Familiarity of basic accounting and budgeting principals
• Familiarity with AXS, Ticketmaster and other ticketing platforms.
• Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast paced environment
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent interpersonal, written and verbal communication skills

PayScale: $59,564.55- $75,000.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.