Box Office Attendant: Guest Experience & Growth

Elevate Entertainment Group; San Marcos (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Movie discounts

Attraction discounts

Food & Beverage discounts

Job summary

Elevate Entertainment Group is seeking a Box Office Attendant to be the first point of contact for guests at our Austin-area venues. You will sell tickets, provide information on events and seating, and deliver outstanding guest service.

You will manage will call, process discounts, and balance the cash drawer while coordinating with ushers and concessions to ensure a great guest experience.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 16 years of age.
• Availability to work during holidays, nights, and weekends with increased hours during peak times.
• Some locations may require Food Handler and State Alcohol Certifications.

Responsibilities

• Sell tickets for events, shows, and attractions using the box office system; handle cash and credit transactions.
• Greet guests, answer questions about showtimes, pricing, seating options, and assist with special requests.
• Manage the will call window; organize and distribute tickets efficiently.
• Inform guests about promotions, discounts, and special offers; apply discounts as needed.
• Address guest concerns and escalate issues to management when required.
• Balance cash drawer and maintain accurate transaction records at end of shift.
• Collaborate with ushers and concession staff to ensure a seamless guest experience.
• Maintain a clean, organized, up-to-date box-office area and marketing signage.

Skills

Hospitality

Customer service

Teamwork

Under pressure

Education

High school diploma

Tools

Ticketing system

Cash handling

Job description

Elevate Entertainment Group is seeking a Box Office Attendant to be the first point of contact for guests at our Austin-area venues. You will sell tickets, provide information on events and seating, and deliver outstanding guest service.

You will manage will call, process discounts, and balance the cash drawer while coordinating with ushers and concessions to ensure a great guest experience.