Box Office & Guest Experience Associate

Insomniac Holdings, LLC; Orlando (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee ticketing program

Job summary

Insomniac Holdings, LLC seeks a Box Office Attendant to deliver outstanding customer service at box office and ticket resolution areas for dance music events. You will verify order details, distribute tickets, and handle front-end POS transactions in a fast-paced environment.

The role requires a professional demeanor, the ability to work evenings and weekends, and a commitment to safety and event procedures. Prior sales experience and a valid driver's license are preferred.

Qualifications

• Sales and customer service background is preferred.
• Must be comfortable using a computer.
• Interact professionally with all levels of individuals.

Responsibilities

• Provide high level customer service related to box office ticketing.
• Identify and verify will-call orders and distribute tickets correctly.
• Resolve scanning issues at the gate and handle cash/credit transactions.

Skills

Sales experience

Computer literacy

Customer service

De-escalation

Background check

Valid driver’s license

Job description

Insomniac Holdings, LLC seeks a Box Office Attendant to deliver outstanding customer service at box office and ticket resolution areas for dance music events. You will verify order details, distribute tickets, and handle front-end POS transactions in a fast-paced environment.

The role requires a professional demeanor, the ability to work evenings and weekends, and a commitment to safety and event procedures. Prior sales experience and a valid driver's license are preferred.