Box Office Agent — Live Dance Music Events

Insomniac Events; Long Beach (CA); On-site; USD 23,000 - 27,000; Full time

Job summary

Insomniac Events is seeking a motivated Box Office Attendant in Long Beach, CA to deliver high-level customer service at the box office and support ticket resolution. The role requires strong communication, basic computer use, and the ability to work in a fast-paced festival environment.

Responsibilities include assisting patrons with Will Call orders, handling cash and card transactions, and maintaining a friendly, efficient box office area.

Qualifications

• Sales and customer service experience preferred.
• Comfortable using a computer.
• Interact professionally with all levels; de-escalate situations.

Responsibilities

• Assist box office at front gate and resolve ticketing issues.
• Identify Will Call orders by name, email, and credit card details.
• Process cash and card transactions with Front Gate POS.
• Provide accurate information about the event and venue safety procedures.
• Maintain a clean, organized box office area and support staff as needed.

Skills

Sales experience

Customer service

Computer literacy

De-escalation

Background check

Driver's license

Tools

Front Gate POS

Job description

Insomniac Events is seeking a motivated Box Office Attendant in Long Beach, CA to deliver high-level customer service at the box office and support ticket resolution. The role requires strong communication, basic computer use, and the ability to work in a fast-paced festival environment.

Responsibilities include assisting patrons with Will Call orders, handling cash and card transactions, and maintaining a friendly, efficient box office area.