Box Office Attendant — Multi-City Dance Events

Insomniac Holdings, LLC; Las Vegas (NV); On-site; USD 23,000 - 26,000; Full time

Job summary

Insomniac Holdings, LLC is seeking a friendly Box Office Attendant to provide a high level of customer service at box offices and ticket resolution areas for our events in Nevada. You will verify customer information, process will-call pickups, and assist guests with questions in a fast-paced environment. Requires basic computer skills and ability to handle cash/credit card transactions. Travel to sites may be required.

Qualifications

• Sales and customer service experience preferred.
• Must feel comfortable with using a computer.
• Interact professionally with all levels of individuals in a courteous manner, and de-escalate situations before they become unpleasant.
• Background investigation and post-offer drug/alcohol test required.
• Valid driver’s license preferred.

Responsibilities

• Assist patrons at the box office with ticket orders and Will Call.
• Verify customer information (name, email, credit card) to distribute tickets correctly.
• Resolve any scanning issues at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions with Front Gate POS system.
• Report to Box Office Management and maintain a professional, upbeat attitude in a fast-paced environment.
• Travel to different event sites as needed to meet show schedules.

Skills

Customer service

Computer literacy

Communication

De-escalation

Tools

Front Gate POS system

Job description

Insomniac Holdings, LLC is seeking a friendly Box Office Attendant to provide a high level of customer service at box offices and ticket resolution areas for our events in Nevada. You will verify customer information, process will-call pickups, and assist guests with questions in a fast-paced environment. Requires basic computer skills and ability to handle cash/credit card transactions. Travel to sites may be required.