Box Office Specialist – Live Events

Insomniac Music Group; San Bernardino (CA); On-site; USD 22,000 - 26,000; Full time

Job summary

Insomniac in California is seeking a Box Office Attendant to deliver a high level of customer service related to ticketing at the box office or ticket resolution areas. This role requires a friendly, energetic approach and the ability to work in a lively festival environment.

You will participate in Front Gate training, verify guest information, distribute tickets for will call, resolve scanning issues, process cash and credit card transactions, and provide accurate event information while

Qualifications

• Sales and customer service-related work experience is preferred.
• Must feel comfortable with using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• Must be able to de-escalate situations before they become unpleasant.
• Background check and post-offer pre-employment drug/alcohol test.
• Valid driver's license.

Responsibilities

• Actively participate in training for the Front Gate box office system to assist patrons with ticket orders.
• Identify a will call order by verifying name, email and credit card information to distribute tickets correctly.
• Resolve scanning issues at the gate in a timely and courteous manner.
• Administer cash and credit card transactions with Front Gate POS system.
• Report to Box Office Management and maintain a professional attitude in a fast-paced environment.
• Provide accurate event information and assist attendees with questions as needed.

Skills

Customer service

Cash handling

Computer literacy

Interpersonal skills

De-escalation

Tools

Front Gate POS

Ticketing system

Job description

Insomniac in California is seeking a Box Office Attendant to deliver a high level of customer service related to ticketing at the box office or ticket resolution areas. This role requires a friendly, energetic approach and the ability to work in a lively festival environment.

You will participate in Front Gate training, verify guest information, distribute tickets for will call, resolve scanning issues, process cash and credit card transactions, and provide accurate event information while