Dance Festival Box Office Pro – Tickets & Customer Care

Insomniac Events; Las Vegas (NV); On-site; USD 23,000 - 26,000; Full time

Job summary

Insomniac Events in Las Vegas is seeking a Box Office Attendant to deliver high-level customer service at the box office and ticket resolution areas for our dance music events.

This role requires enthusiasm, basic computer skills, and the ability to assist patrons with will-call orders and ticket scanning issues, while maintaining a positive, professional attitude in a fast-paced environment. Travel and lodging are not provided; background check and drug test may be required.

Qualifications

• Sales and customer service-related work experience is preferred.
• Must feel comfortable with using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Employee must maintain and carry a valid driver’s license at all times

Responsibilities

• Actively participate in a training session for the Front Gate box office system to help patrons with ticket orders.
• Identify a will call order by verifying customer information (name, email, credit card) to distribute tickets.
• Resolve scanning issues at the gate in a timely, courteous manner.
• Accurately administer cash and credit card transactions with Front Gate POS system.
• Report to Box Office Management.
• Maintain a professional, upbeat attitude in a fast-paced environment.
• Understand event information and provide accurate information to attendees.
• Take initiative when answering attendee questions.
• Travel to work events during holidays, evenings and weekends as required.

Skills

Sales and customer service

Computer literacy

De-escalation

Professional communication

Job description

Insomniac Events in Las Vegas is seeking a Box Office Attendant to deliver high-level customer service at the box office and ticket resolution areas for our dance music events.

This role requires enthusiasm, basic computer skills, and the ability to assist patrons with will-call orders and ticket scanning issues, while maintaining a positive, professional attitude in a fast-paced environment. Travel and lodging are not provided; background check and drug test may be required.