Boutique Studio Lead: Guest Experience & Sales

JETSET Pilates; Florida; Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

JETSET Pilates in Florida is seeking a Studio Lead to be the welcoming face of our boutique studio. You will assist staff, answer phones, respond to emails, and process sales while upholding our Standards of Service.

You will greet clients, enroll new members, promote class packages, keep the front desk organized, and support instructors with opening/closing duties. Morning, evening, and weekend shifts may be required.

Qualifications

• Provide the highest level of customer service to all clients and visitors.
• Sell memberships and class packages in-person, online, and over the phone.
• Assist staff and instructors to maintain a welcoming environment.

Responsabilités

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Description du poste

JETSET Pilates in Florida is seeking a Studio Lead to be the welcoming face of our boutique studio. You will assist staff, answer phones, respond to emails, and process sales while upholding our Standards of Service.

You will greet clients, enroll new members, promote class packages, keep the front desk organized, and support instructors with opening/closing duties. Morning, evening, and weekend shifts may be required.