Boutique Studio Lead & Client Concierge (Sales)

JETSET Pilates®; Kendall (FL); On-site; USD 16,531 - 24,796; Full time

Job summary

JETSET Pilates Kendall is seeking a Studio Lead to deliver the premium boutique fitness experience and support instructors. You will greet clients, answer questions, process sales, and keep the front desk organized and welcoming.

You will work with the General Manager to recruit and retain clients, manage memberships, and provide accurate information on pricing and policies. Morning, evening, and weekend shifts are required.

Qualifications

• Front desk or hospitality experience preferred.
• Ability to greet clients and answer questions professionally.
• Sell memberships and class packages to drive the studio business.

Responsibilities

• Assist in delivering the boutique fitness experience to every client.
• Provide top-tier customer service to all visitors.
• Greet and check-in clients and thank them on departure.
• Recruit and retain clients; address questions and concerns.
• Sell memberships and class packages in-person, online, and over the phone.
• Utilize the CRM system (AXLE) for new sales and renewals.
• Maintain a clean, organized front desk and lobby area.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Sales

Communication

Retail transactions

CRM AXLE

Tools

AXLE CRM

Job description

JETSET Pilates Kendall is seeking a Studio Lead to deliver the premium boutique fitness experience and support instructors. You will greet clients, answer questions, process sales, and keep the front desk organized and welcoming.

You will work with the General Manager to recruit and retain clients, manage memberships, and provide accurate information on pricing and policies. Morning, evening, and weekend shifts are required.