Boutique Studio Lead - Front Desk & Client Sales

JETSET Pilates®; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

JETSET Pilates in Orlando, FL is seeking a Studio Lead to help deliver the boutique fitness experience and support instructors by providing outstanding client service at the front desk.

You will answer phones, respond to emails, process sales, greet clients, and maintain a clean, organized lobby and studio. You’ll assist with memberships, class packages, and price options to inform existing clients and attract new ones.

Qualifications

• Experience in customer service or sales environment.
• Able to operate POS and CRM systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Skills

Customer service

Sales experience

Communication skills

Job description

JETSET Pilates in Orlando, FL is seeking a Studio Lead to help deliver the boutique fitness experience and support instructors by providing outstanding client service at the front desk.

You will answer phones, respond to emails, process sales, greet clients, and maintain a clean, organized lobby and studio. You’ll assist with memberships, class packages, and price options to inform existing clients and attract new ones.