Boutique Studio Concierge & Sales Lead

JETSET Pilates®; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

JETSET Pilates is seeking a Studio Lead to welcome clients, answer phones, process sales, and support instructors in a boutique fitness studio in Tampa, FL. You will greet guests, check-in clients, manage memberships and class packages, and maintain a clean front desk as part of a high-service environment.

Working hours include morning, evening, and weekend shifts. The role emphasizes delivering exceptional customer experience while collaborating with the General Manager to grow the client base

Responsibilities

• Assist in delivering the boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales with the CRM system (AXLE) alongside the General Manager/Owner-Operator
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Job description

JETSET Pilates is seeking a Studio Lead to welcome clients, answer phones, process sales, and support instructors in a boutique fitness studio in Tampa, FL. You will greet guests, check-in clients, manage memberships and class packages, and maintain a clean front desk as part of a high-service environment.

Working hours include morning, evening, and weekend shifts. The role emphasizes delivering exceptional customer experience while collaborating with the General Manager to grow the client base