Boutique Studio Lead - Client Experience & Sales

JETSET Pilates; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

JETSET Pilates in Florida is seeking a Studio Lead to deliver a premium client experience at the front desk, answer inquiries, and drive memberships. You will greet clients, process check-ins, and maintain a welcoming environment while supporting instructors and staff.

Daily duties include selling memberships, handling phone and email questions, using AXLE CRM for new sales, keeping the studio tidy, and restocking retail items. You must be comfortable morning, evening, and weekend shifts.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates in Florida is seeking a Studio Lead to deliver a premium client experience at the front desk, answer inquiries, and drive memberships. You will greet clients, process check-ins, and maintain a welcoming environment while supporting instructors and staff.

Daily duties include selling memberships, handling phone and email questions, using AXLE CRM for new sales, keeping the studio tidy, and restocking retail items. You must be comfortable morning, evening, and weekend shifts.