Studio Lead: Client Experience & Sales

JETSET Pilates; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

JETSET Pilates in Florida is seeking a Studio Lead to deliver exceptional client service and support instructors. You will answer phones, respond to emails, process sales, and maintain a welcoming front desk and lobby.

As a Studio Lead, you will greet clients, check-in, recruit and retain members, and coordinate with the General Manager on sales and policy knowledge. Shifts include mornings, evenings, and weekends to support studio operations.

Qualifications

• Provide exceptional customer service to clients and visitors.
• Process memberships, class packages, and retail transactions accurately.
• Maintain a clean, welcoming front desk and lobby environment.

Responsibilities

• Assist in delivering boutique fitness experience to every client.
• Answer phones, respond to emails, and process sales per standards.
• Greet and check-in clients; thank them on departure.
• Sell memberships and class packages in person, online, and by phone.
• Maintain front desk organization and assist with opening/closing duties.
• Stay up-to-date on policies and pricing to inform clients.

Skills

Customer service

Sales

CRM AXLE

Front desk operations

Communication

Retail transactions

Tools

AXLE CRM

Job description

JETSET Pilates in Florida is seeking a Studio Lead to deliver exceptional client service and support instructors. You will answer phones, respond to emails, process sales, and maintain a welcoming front desk and lobby.

As a Studio Lead, you will greet clients, check-in, recruit and retain members, and coordinate with the General Manager on sales and policy knowledge. Shifts include mornings, evenings, and weekends to support studio operations.