Boutique Fitness Studio Lead & Guest Experience

JETSET Pilates; Florida; On-site; USD 31,000 - 41,000; Full time

Job summary

JETSET Pilates is seeking a Studio Lead to support clients and instructors at our Florida studio. The role focuses on delivering a boutique fitness experience, answering questions, greeting and checking in clients, selling memberships and class packages, and managing CRM-driven sales activities.

Applicants will maintain a clean front desk, assist with opening and closing duties, stay up-to-date on policies and pricing, and work morning, evening, and weekend shifts as needed to ensure exceptional

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates is seeking a Studio Lead to support clients and instructors at our Florida studio. The role focuses on delivering a boutique fitness experience, answering questions, greeting and checking in clients, selling memberships and class packages, and managing CRM-driven sales activities.

Applicants will maintain a clean front desk, assist with opening and closing duties, stay up-to-date on policies and pricing, and work morning, evening, and weekend shifts as needed to ensure exceptional