Pilates Studio Lead: Guest Experience & Sales

JETSET Pilates; Orlando (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

JETSET Pilates is seeking a Studio Lead to join our Orlando studio team. You will greet clients, answer phones, respond to emails, and process memberships while assisting instructors and staff to deliver a welcoming boutique fitness experience.

Responsibilities include maintaining a clean front desk, managing sales in-person and over the phone, utilizing our CRM AXLE, and collaborating with the General Manager to recruit and retain clients. Morning, evening, and weekend shifts are required.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates is seeking a Studio Lead to join our Orlando studio team. You will greet clients, answer phones, respond to emails, and process memberships while assisting instructors and staff to deliver a welcoming boutique fitness experience.

Responsibilities include maintaining a clean front desk, managing sales in-person and over the phone, utilizing our CRM AXLE, and collaborating with the General Manager to recruit and retain clients. Morning, evening, and weekend shifts are required.