Studio Lead: Client Experience & Sales

JETSET Pilates®; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

JETSET Pilates is seeking Studio Leads to join our Tampa boutique fitness studio. You will assist clients, answer phones, respond to emails, and process memberships while supporting instructors and staff in delivering an exceptional experience.

The role requires strong customer service, sales ability, and front desk efficiency. You will help recruit and retain clients, manage check-ins, and maintain a welcoming environment for all visitors and members.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Utilize CRM (AXLE) to facilitate new sales with GM/Owner-Operator.
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Job description

JETSET Pilates is seeking Studio Leads to join our Tampa boutique fitness studio. You will assist clients, answer phones, respond to emails, and process memberships while supporting instructors and staff in delivering an exceptional experience.

The role requires strong customer service, sales ability, and front desk efficiency. You will help recruit and retain clients, manage check-ins, and maintain a welcoming environment for all visitors and members.