Boutique Operations Manager: Elevate Client Experience

Chanel; Chicago (IL); On-site; USD 92,000 - 110,000; Full time

Benefits offered by this job

Wellbeing resources

Parental leave & family benefits

Generous paid time off

Job summary

CHANEL is seeking an Operations Manager in Chicago to oversee boutique operations, own SOPs and systems, and ensure the highest client experience. You will work with Boutique Leaders to impart critical business knowledge while guiding staff through processes and budgets.

The role requires strong team leadership, excellent communication, and a passion for CHANEL's heritage. Occasional late nights, weekends, and holidays may be required to deliver elevated service.

Qualifications

• Bachelor's degree preferred.
• Minimum 5 years related boutique operations experience.
• In-store leadership and operations management experience.

Responsibilities

• Oversee and direct operations within the boutique.
• Ensure adherence to SOPs, systems and tools to enable top client experience.
• Lead and coach boutique staff; manage budgeting and forecasting.

Skills

Team collaboration

Client experience

Communication skills

Foreign language preferred

Growth mindset

Education

Bachelor's degree

Job description

CHANEL is seeking an Operations Manager in Chicago to oversee boutique operations, own SOPs and systems, and ensure the highest client experience. You will work with Boutique Leaders to impart critical business knowledge while guiding staff through processes and budgets.

The role requires strong team leadership, excellent communication, and a passion for CHANEL's heritage. Occasional late nights, weekends, and holidays may be required to deliver elevated service.