Boutique Operations Leader - Elevate Client Experience

CHANEL; Chicago (IL); On-site; USD 92,000 - 110,000; Full time

Benefits offered by this job

Wellbeing days

Family and care benefits

Paid time off

401K

Healthcare coverage

Life insurance

Job summary

CHANEL in Chicago seeks an Operations Manager to oversee boutique operations, SOPs, systems, and tools, ensuring an exceptional client experience. You will work with Boutique Leaders to share critical business knowledge and drive efficiency across Inventory, Shipping, Alterations, Facilities, Security, and staffing.

You will lead operational staff, foster inclusion, coach for high performance, and manage budgets and forecasts for a multi-faceted boutique environment.

Qualifications

• Minimum 5 years of related experience.
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Responsibilities

• Own all operational functions within the Boutique, including Inventory Control, Shipping and Receiving, Alterations, Facilities Management, Security, Resource Planning/Staffing, Compliance, and Expense Management
• Collaborate with Home Office Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency
• Lead all operationally aligned staff, coaching, and inspiring the team to deliver flawlessly
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team
• Leading a team through various projects and taking initiative
• Managing a budget and forecasting expenditures for a multi-faceted Boutique

Skills

People leadership

Communication

Client experience

Team collaboration

Education

Bachelor’s degree

Job description

CHANEL in Chicago seeks an Operations Manager to oversee boutique operations, SOPs, systems, and tools, ensuring an exceptional client experience. You will work with Boutique Leaders to share critical business knowledge and drive efficiency across Inventory, Shipping, Alterations, Facilities, Security, and staffing.

You will lead operational staff, foster inclusion, coach for high performance, and manage budgets and forecasts for a multi-faceted boutique environment.