Boutique Operations Assistant Leader — Client Experience

Chanel; New York (NY); On-site; USD 70,200 - 102,000; Full time

Benefits offered by this job

Wellbeing resources

Parental leave & family benefits

Generous PTO

401K & financial perks

Robust healthcare

Job summary

CHANEL is seeking an Assistant Operations Manager to oversee boutique operations, ensuring SOPs and systems are executed flawlessly to deliver an exceptional client experience. The role partners with the Operations Manager and Boutique Leaders to drive efficiency, compliance, and a collaborative work environment.

The ideal candidate brings at least 3 years of relevant experience, strong organizational skills and a passion for CHANEL’s heritage.

Qualifications

• Minimum 3 years of related experience.
• Bachelor's degree preferred.
• Ability to lift 15 lbs.
• Flexible schedule with late nights, weekends, and some holidays.

Responsibilities

• Own key operational functions within the Boutique including Inventory control, Cycle counts, Shipping and Receiving.
• Collaborate with Home Office Retail Operations to drive strategic initiatives and increase efficiency.
• Coach and inspire the team to uphold operational excellence.
• Serve as the expert on SOPs, systems and tools across the boutique.
• Support projects, initiatives, sales and customer services.
• Manage product requests and movement while maintaining organizational standards.

Skills

Operations management

Team leadership

Client experience

Communication

Flexibility

Education

Bachelor's degree

Job description

CHANEL is seeking an Assistant Operations Manager to oversee boutique operations, ensuring SOPs and systems are executed flawlessly to deliver an exceptional client experience. The role partners with the Operations Manager and Boutique Leaders to drive efficiency, compliance, and a collaborative work environment.

The ideal candidate brings at least 3 years of relevant experience, strong organizational skills and a passion for CHANEL’s heritage.